When Should I Reserve my Event Rentals ?
The best answer to this important question is “the sooner the better”. Remember, you can never be too early,  you can only be too late. It is best to place your order early in the event planning process. This provides you a firm, fixed cost on individual items (and keeps your pricing in place even if rent rates increase), helps you stay within your budget (since you’ll know your rental costs) and  increases the likelihood that the items you need and want will be available for your special day. Premiere Customers are encouraged to place their rental reservation at least 60 days prior to the event (or delivery) date. During peak season (April through June and October through December), 90 days advance notice is a good rule of thumb (and will help ensure that we are able to meet your needs and satisfy your requests).

How do I Place a Rental Reservation ?
Rental reservations may be placed, by phone , fax, email or in person, during normal hours of operation, Monday through Friday,  9:30 AM to 5:30 PM and on Saturday, 9:00 AM to 2:00 PM. Reservation deposits may be made in person,  by telephone (with a major credit card), or by postal mail (so long as the check arrives and clears for payment in advance of the event date).  A 50% Reservation Deposit is required to take items out of our rental inventory and hold them for your event.

Should you require a rental quote (prior to placing an order), a skilled Event Consultant will be happy to help you. Rental Quotes may be provided in person, via email or by fax. If you’re planning a tented event, an Event Consultant will gladly make a site visit to help in determining the tent size and installation location.

What If My Event Plans Change ?
With the exception of tents, rental order changes are accepted UP TO 5 WORKING DAYS PRIOR TO THE EVENT DATE (the Change Period) OR Scheduled DELIVERY DATE (WHICHEVER IS EARLIER). Items may not be deleted and item quantities may not be reduced after this time. Changes that increase rental item quantities or add items to your rental order will be accepted, subject to availability, up to 48 hours prior to your event (or delivery) date.

Tent orders cannot be cancelled without 10 WORKING DAYS NOTICE. Because many tents are reserved as a rain contingency, we advise that customers be very certain before removing a tent from the event plan. For more information on tenting and weather considerations, please see the on-line Price Brochure and Event Planning Helper.

When is My Rental Balance Due ?
The rental balance is due and payable when the change period expires (5 days prior to the event or to delivery, whichever is earlier).  The rental reservation deposit BECOMES NON-REFUNDABLE when the rental balance becomes due. The rental balance can be paid in person, by telephone or by mail. Personal checks cannot be accepted for rental order balances when paid within 10 days of the Event / Delivery date. Please be advised that Premiere does not maintain your credit card as a part of your permanent record. You will be asked to provide credit card information each time a rental payment is made.

Can My Rental Order be Delivered ?
Premiere provides delivery services within a 150 mile radius of Austin. Delivery fees vary by distance and are time-sensitive. Normal work-day, work-hour deliveries are scheduled for an AM (9 to noon) or PM (1 to 5) time slot. More specific delivery windows  (2-hour or  1-hour) are available at an additional charge. Many public facilities (event venues, hotels, etc.) require that rental items be removed from the property at the conclusion of the event. Premiere provides late-night rental pickup at after-hour rates.

For delivered orders, Premiere sets up and takes down all “heavy” equipment (tenting, staging, dance floors, etc.). Chair and table set up is available for an additional fee.

Can I Pick Up and Return my Rented Items ?
Tables and chairs may be picked up at the PTE (Premiere Tents and Events) warehouse. If you have an order with our sister company, Premiere Party Central, you may pick up all of your rented items (including linens, dishware, glassware, flatware, etc.) at any of our 3 customer service locations (South at 11810 Manchaca, North at 8868 Research, Suite 304 or Central at 118 E. Alpine, Building H). PLEASE BE ADVISED THAT Premiere CUSTOMERS ARE RESONSIBLE FOR LOADING, SECURING, and TRANSPORTING THEIR RENTAL ITEMS. PTE STAFF ARE NOT REQUIRED TO PROVIDE LOADING OR UNLOADING ASSISTANCE (but may do so at their option).

APC Customers are asked to ensure that all items on the order are accounted for. Your signature on the rental agreement is your acceptance of APC’s terms and conditions, including responsibility for returning the rented items on time and in their “as rented” condition.